Refund policy

You can get a full refund on a Pro or Team subscription within 14 days, for any reason. This page explains how, and how refunds work for the one-time Audit.

Pro and Team subscriptions

This covers Pro monthly ($29), Pro annual ($290) and Team monthly (from $99).

First payment: ask within 14 days of your first payment and you get a full refund. No reason needed.
Annual renewal: the same 14-day full refund applies to each yearly renewal payment.
Monthly renewals: cancel at any time to stop the next charge. Your key keeps working until the end of the month you paid for.
Billing mistakes: if you were charged twice, charged after cancelling, or could not use the service because of a fault on our side, we refund the affected payment whenever you tell us.

When a payment is refunded, the API key it paid for stops working.

How to request a subscription refund

Paddle.com is the Merchant of Record for subscriptions, so refunds are issued by Paddle to your original payment method. Request one at paddle.net using the email on your receipt, or email support@aeogeo.site and we will process it with Paddle. Your bank may take 5–10 business days to show the refund.

Audit (one-time)

The Audit is quoted and invoiced directly by IE Pavel Zgordan, not through Paddle.

Before the kickoff call: full refund.
After kickoff, before delivery: a refund for the share of the work not yet done, as set out in your quote.
After the fix plan is delivered: no refund. If the plan misses something the quote promised, we fix it at no charge.

Request an Audit refund by emailing support@aeogeo.site. Refunds go back to the payment method used on the invoice.

Free tier

The free scanner has no charges, so there is nothing to refund.

These rules sit alongside our terms and do not limit any consumer rights you have under the law of your country. Last updated: 2026-10-15.